Store policies
Birthday Club:
All birthday club vouchers are sent out the day before your birthday. If you sign up after this date but still in your birthday month, please email info@thewineycow.com.au with your name & birth date and we will manually send it out to you.
Shipping:
We have a flat rate of $10 for all Australia wide shipping. Please note that we do not ship internationally.
Orders will be processed and shipped within 72 hours after which AusPost will handle the rest. You should receive your order within 10 days of ordering, however, regional areas may take slightly longer.
Please note these are estimates only. Postal delays caused by providers are outside our control, once we have passed over the goods for dispatch.
You will be provided with a tracking number as per AusPost guidelines and will receive the parcel or a slip for you to go collect it if you are not home.
Lastly, we’d hate for you to have ordered something and never get it! If you haven’t received your order within 10 days of ordering online, contact us at info@thewineycow.com.au and we’ll fix this for you.
